Wednesday, September 28, 2005

San Francisco

Would Herb Caen have been as good a journalist if he was assigned to write about say, Sacramento or Duluth or Knoxville? There is a spirit to "The City" that inspires one to observe, reflect and report in a way that no other city I have ever been in can. It does take patience and time. Certainly thousands of people, residents and visitors alike, simply pass through or go about their daily business without pausing to absorb the goings on in San Francisco. It is a nice city to drive around, but to really see it, you have to be on foot. Being stationary is even better.

I had the chance on Monday to sit in one of the weirdest spots in SF for a good 30 minutes, and just being there inspires me to make one of my infrequent blog entries. I was leaving the SF Countrywide branch at Van Ness and McAllister, and I decided it was time for a long overdue haircut. Things are picking up for me in my new career, but right now, I am on a rather austere budget. I remembered a hair cut I had back when I was in a similarly tight financial circumstance while living in SF in the late 90's. There was this little Chinese lady who had a barber shop on Market Street who charged a remarkably frugal $5 for a trim. The problem was I couldn't remember where on Market it was. I trudged down to Van Ness and Market to pull $20 out of the ATM I knew was there. Standing there idly "guarding" the B of A was one of SF's Finest.

"Excuse me," I asked the beat cop, "Do you know Market Street pretty well?"

He looked at me mildly scornfully which seemed to communicate something like I was stupid for asking such a question, and grunted a "yeah..."

I related the story of the Chinese lady barber. I refrained from adding the details about how I asked her to give me a haircut like George Clooney (it was the late 90's), and she looked at me in bewilderment and answered "Gaj Crooney? Who he?". The cop had no recollection of a cheap Chinese barber on Market.

He pointed to the east and said, "Now, if you go down to Sixth Street, there's this place..." he paused and looked me up and down. I was wearing my usual worn-out-from-too-many-years-working-in-a-department-store business attire and continued, "...but you don't want to go down Sixth Street." Apparently, the cop had judged my streetwiseness on the conservative side and decided 6th was too dangerous for me. I know the SoMa area can be little rough, but I lived for two years in the Tenderloin. I know how to handle the streets of San Francisco just as well as Michael Douglas. I found it a little amusing that there were areas of Downtown that even the cops won't send people. I think the 6th Street merchants might be a little peeved by that. "There is this Fillipino lady on 7th Street," the cop continued, "right there next to the check cashing place, she's got a little shop. That might be what you were thinking of." I thanked him and wandered the four blocks down market to 7th.

Check cashing places, which also offer things like Payday loans and money orders, thirve in the ghetto. Naturally, folks in and around such places are folks who aren't likely to have a bank account. I weaved my way through the small crowd of inner city dwellers surrounding the check cashing establishment and entered the barber shop. It was 5:30. Thousands of guys in a half mile radius were getting off work. I thought for sure I'd have to wait, but no, I was the only guy in the place other than the little Filipino grandma who looked like she could have cut hair at Corregidor in 1942. It was much like any other barber shop on the inside. Magazines, cyllindrical containers of blue liquid with combs inside, and the faint smell of hair clipper oil. On one wall, an apparently hand made collage of magazine pictures of hairstyles like I had seen many times before in other barber shops. How they could all be handmade and still be so similar is beyond me. All of the hair styles in the pictures would have been all the mode in 1983. Deciding I didn't want to look like Ralph Macchio, I flopped down in the barber chair, and said, "I need a haircut."

I felt so sorry for the ancient barber lady as she kept having to lift her arms to a level even with her head as she cut my hair. Couldn't she have lowered the chair or something like that? Another thing that was weird is that it was the first "dry" haricut I had had in 10 years at least. She didn't do the spraying of the hair with water that seems to be the standard operating procedure of all other barbers. Instead, she cut my hair dry, with what to me seemed like rather dull scissors.

Oddest of all were all the strange people walking by, some even sticking their heads in the otherwise empty barber shop. The traffic noise was loud, so it makes sense that people talking on the street would need to speak up to be heard. The majority of people who were talking loudly as they passed by the 7th Street barbers were not talking to someone else, but to themselves. If you're talking to yourself, is it really that hard to hear even on the busiest of streets? I surmised that although most of the individuals were not talking to anyone else, they still wanted to be heard.

7th and Market has quite a bit of irregular commerce going on. One guy walked into the shop with a plastic bag and asked if anyone (I guess he meant me or the barber lady) wanted to buy a set of computer speakers. Another lady politely asked if the proprietor or myself would be willing to exchange her five dollars in quarters for a single bill (as I write this, I am in dire need of quarters to do my laundry, so I wish now I'd taken her up on her offer). A big argument broke out in front of the barber shop between a guy selling packs of Marlboros loose out of a sack and another man with a peculiar accent. The latter simply would not accept the idea that although he could buy two packs for $5, that one pack would cost him $3, not $2.50. He seemed mildly enraged that this street hawk would be seemingly cheating people that way. Last I checked, I think a pack of Marlboro's will run $4.50 or so in a regular store.

If I seem derisive of the economically challenged San Franciscans, I don't mean to be harsh. I could spend another blog entry making sarcastic observations about the lawyers, executives and other professionals found in the Financial District just a few blocks away. Before I got this current job and was late for a meeting, I never understood why the majority of these folks would always briskly climb an upward moving escalator. I mean, the point of an escalaltor is to save labor, not time.

I suppose if you take the time to notice, we all seem foolish in one way or another; San Francisco inspires me to notice.

Wednesday, September 07, 2005

McKenna's Horsey

http://johndeeregirl11.blogspot.com/

Check out this blog. I wandered into it because I saw it was written by someone named "McKenna" my family name (2 generations ago).

I thought it was wonderfully kitschy. Goofy. Ironic. It features a whole series of silly photos of a stuffed animal telling a tragic, yet classic story. I liked it a lot. It reminded me of BatGirl's blog, a Minnesota Twins fans who uses children's action figures to depict stories from the world of baseball.

Then I checked the profile of the author...

When an adult uses kid's toys to tell a story, it's kitschy. That's what I assumed the blog was. Actually, the author is an 11 year old kid. McKenna is now a popular girl's first name, so I was likely misunderstanding any surname connection as well. It puts a different spin on the blog from my perspective, but it is still highly creative in and of itself.

Music Time

I cry in my car. That may make me sound like one of these super-sensitive post-modern men who strives to take ownership of his emotions. Think what you like, but perhaps because I'm oftentimes not all that at one with my feelings that with the right stimulus, my emotions overcome me. I mean, even a particularly touching TV commercial can make me misty-eyed. I've always been that way, but it's always required some external media influence to let me feel what I do.

In the car, it's my music. Right now, System of a Down Toxicity is in my CD player. Track 7, Chop Suey! played really really loudly causes the tears to flow. If you don't recall the title, you might remember the lyrics Why did you leave the keys up on the table? 'Cause you wanted to..." or "...trust in my self-righteous suicide...". System of a Down is an amazing band out of Fresno that mixes the hard core metal rhythms and guitars I've always loved with a melodic sophistication and poignant, often politcal lyrics. They're Metallica meets Linkin Park meets left-wing protest band. My wife bought me their new CD. I like it, but Toxicity remains my favorite.

Listening to really loud music is my favorite thing about my new car. It's got a kick ass stereo sytem, and cars really have incredible accoustics. I can sing along as loud as I want (if I'm alone) and no one minds. I'll often gesticulate wildly while singing, which gets me strange looks from pedestrians or other drivers. It's truly a time to unwind and be at one with an art form. Again, getting in touch with the art helps me get in touch with myself and my emotions, and hence the occasional tear.

Monday, September 05, 2005

Jo-Jo Lapa

The Quik Stop market a block away from my home has changed ownership four times in the five years I've lived in this neighborhood. Usually, with each new owner, family members are installed behind the counter. I see the evening clerks several times a week, as I stop in to buy milk, beer or whatever. Sometimes, I'll learn their names, or if not, a little bit about where they're from.

About a month ago, the Quik Stop changed hands again, and a new family took over running the place. The evening clerk is a goofy character. Skinny and tall, he looks about 22 years old. Buck teeth, a big adam's apple, a Nepalese accent and somewhat of a naive "FOB" demeanor distinguishes him from other clerks who've held his position. He hasn't really endeared himself to our neighborhood like some of the other clerks have. I don't think he's mastered the basics of cashiering at an urban convenience store. For example, I've come up with half a dozen items, paid for them, and then have him look at me and ask, "do you want a bag?" Of course I want a bag! I've heard him ask people who've come up to the counter with a six pack of beer, "back already?" I may be projecting, but if I buy alcohol, and then drunkenly need more, the last thing I want to hear the clerk say is "back so soon?". Still, I like being friendly with my merchants, so I looked something on Google last night.

I stood in line about 9PM, with my (first and only) beer purchase of the night. In front of me in line was a guy in a Peacoat (sic) buying imported beer and American Spirit cigarettes. He looked a like typical Berkeley 2nd generation preppy-alternative Indian. My friend behind the counter asked to see his ID, and after he looked at it, started asking the guy what part of India he was from. The guy answered in a perfect Bay Area tone that his parents were from Trinidad, which is in the Caribbean. The Nepalese clerk made some sad "oooohhhs", and then said "so you never been to India?" After the guy answered no, I think I heard the clerk say, "too bad." Again, this guy isn't an expert at making his patrons feel good. The clerk looked genuinely sad that he wasn't able to connect with this American who looked a lot like he did, setting up what I had prepared perfectly.

"How are you?" he asked as I put my beer on the counter.

"JO-JO LAPA!!" I exclaimed, and the guy's face immmediately burst into a beaming smile.

"Jo-Jo Lapa!?! How do you know 'Jo-Jo Lapa?!!?"

Before venturing down the block, having recently learned the latest QuikStop night clerk was Nepalese, I typed "How do you say Hello in Nepalese?" into Google. Several results were returned, "Jo-jo lapa" being the most memorable. I repeated Jo-Jo Lapa to myself over and over as I walked down to the store, making sure I wouldn't forget it by the time I got there.

"So what does jo-jo lapa actually mean?" I asked the clerk as he took my cash.

"It's a greeting, like 'hello,'" he replied and continued, "Who told you to say jo-jo lapa?" still smiling ear to ear. I explained how I looked it up on Google having learned the other day that he was Nepalese. I think I made guy's evening by giving him what the guy in line in front of me wasn't able to: a little familiar homeland connection in this often intimidating and impersonal urban California culture.

Every time I walk in there from now on, I know I'm going to hear "Jo-Jo Lapa!" Fine by me.

Wednesday, July 27, 2005

95 mph

I was cruising home today after another 12 hour day in the mortgage business. My new Infinity I30 was purring along. The music was blaring; the sunroof was down, and I was in the fast lane passing the sporadic 7:30 PM traffic. It ocurred to me that I was going pretty fast. Glancing down at the speedometer, I see I was doing 95 miles per hour. I didn't even notice. The car wasn't even straining in any way. The ride was as smooth as 45 mph in other vehicles I've driven. The Infinity is a true high speed cruiser. I'm anticipating a few speeding tickets driving my new baby.

My apologies for the lack of pictures, but as you can tell, I got my new (used) car. It's absolutely amazing. The ride is smooth, the stereo is better than what I have at home and its packed full of safety features. With a down payment, I got a great deal on the financing from a local credit union, so my payments will be very reasonable.

On the ride from the dealership back to work, I needed to fill it up for the first time. I stopped at a gas station in the heart of Oakland's Acorn district. I get out to open the gas door. It's locked, and like a lot of these new cars, it's equipped with a release inside the car somewhere. I start scanning the dashboard for the button or switch. I'm looking and looking, and I can't find it. So many functions, the thing looks like a spaceship control panel imbedded in polished walnut trim. Finally, I decide to consult the car's manual. Ten minutes later, I find the page that describes where the gas door release is. It was on the car door!

Sunday, July 24, 2005

Buying a car



Above is not my new car, but an image I found on the web of the model I'm getting.

I fell in love with the Infinity I30 Touring Edition the second I hit the accelerator and felt that V6 (Automotive magazine called it the best V6 on the market) kick in. Vroom! It reminded me of the few times I've been behind the wheel of a BMW. The suspension is amazing. The interior is stylish, and the luxury features are well... luxurious (I'd never make it as an auto mag writer).

I don't have a pic of my car yet, as I'm still working out the financing, but I should have it by Tuesday. It's metallic green with a moonroof, spoiler, the works! It's a 2000 model with 80K miles on it, but whoever the previous owner was, they took good care of it. I've seen the dealership service schedule, and this car hasn't missed as much as an oil change in 5 years. I don't know too much about Nissan engines, but from the reviews I've read online, I can't go wrong with an Infinity I30.

Saturday, July 23, 2005

SIDEKICK rest in peace

My old truck...

I feel like I've lost an old friend

My good wife has been on me for some weeks to get her car tuned up. She said it was running a bit rough, and I believed her, but whenever I drove it, it seemed to run just fine. We sort of put off her maintenance because of where we are financially right now as, to me anyways, it didn't seem that pressing.

Then the "Service Engine Soon" light came on.

What friendly verbiage for Chrysler to tell their Neon owners that their car is about to have major problems. What's next? A "Please, if it's not too much trouble, the car's not feeling so good," light? The mechanic first charged me for a new spark plug wires, and then as I was driving away, the check engine light came back on again. Turns out, the head gasket is blown, and they're going to have to replace it, remove the heads and have them checked for damage, and remachine if necessary. Estimated repair cost :$1000-$1200.

Worse yet, my regular mechanic had his shop sold out from under him. There was a sad note on the door of his closed garage stating the city of Oakland had taken his business away from him by using "eminant domain." They're going to build a big condo complex on the site where he's done business for 30 years.

While I'm driving my wife's car around, she's got my Suzuki Sidekick. I love my truck. When I'm BARTing all over the Bay Area, visiting CMD branches, I get this great feeling at the end of the day when I see my vehicle parked all by itself in a lonely lot. It's like I'm out hunting or adventuring or doing some other manly thing, and then, returning from my struggles, my faithful mount is waiting for me. Like it missed me. Okay, I'm anthropomorphizing, er, perhaps equineomorphizing would be more descriptive, but it's not unusual to have an emotional attachment to a vehicle. The Sidekick is the first car or truck I ever bought with all my own money. It has run well for several years, although I know it has over 300K miles on it.

As I'm going back and forth to the mechanic for my wife's car, she calls me to tell me that the Suzuki suddenly couldn't make it up the hill. She had to park down the street as the car mysteriously had no power. The engine ran, but it made the whole vehicle shake violently. At first, we thought it might be because I'd let the gas run all the way down, and then parked it on a hill. Maybe sediment from the tank had gotten into the fuel line. Just a minor clogged artery... a little bypass surgery was needed. My old mechanic recommended a colleague of his, and I had my poor Suzuki towed off to the "Auto Repair Master." It's still there. It took him two days to throw up his hands and tell me it needs a whole new engine. They can't diagnose how it happened, suffice to say there is no pressure in two of the cyllinders, and it's beyond hope of repair. Cost to repair: $3500 to $4000. I bought the truck for $3000.

I don't blame the beloved wife one bit for the fact that my car died. She only drove it a few blocks, and I'm sure the same thing would have happened had I been behind the wheel. It is kinda weird not being there when it went through its death throws. It's like entrusting an elderly pet to someone while you're out of town and having it pass away under his or her care. You know he or she didn't kill the animal, but its a tough feeling nonetheless.

To make matters worse, even the rental car company is giving me troubles. When I found out my car was totalled, I called Enterprise of Walnut Creek to arrange a weekend rental. We've gone a whole week now with no vehicles, and tons of stuff to do, including shopping for a new (used) car. They said they would hold their last vehicle for me, and that I should call back when I'm ready to get picked up. I called them after work at 5:15, and they said 30 to 45 minutes before pick up. I waited and waited, checking my cel phone every 5 minutes. Finally, after an hour waiting, I called them up to find they were closed. I called every other rental car place in town; all were closed. I called Enterprise national roadside assistance. I hadn't rented a car, but I was roadside, and I sure needed assistance! They were sympathetic, but couldn't do anything. Man, I was, and still am pissed off. Leaving me stranded after I made a reservation! When I'm done with this post, I'll be calling them, and the manager is going to get an earfull.

So today, I go and look for a car loan and a new car. I've never had a car payment, and in my new job, I get to see how car payments can effect someone's debt-to-income ratio dramatically. Thats why I'm looking for a quality used vehicle.

My next post will be about my new car or truck.

Wednesday, June 01, 2005

Locked my first loan.

Yesterday, on my first day back from our out of town week of training, I locked my very first loan. Locking is the first step in the arduous path before funding. Basically, locking is the customer agreeing to the terms of the loan and sending you their inital documets. Being brand new to the industry, I haven't experienced the pitfalls prevalent on the path to paycheck, but from what I've been told, lots can still go wrong before a lock to becomes a funding.

For one thing, she could simply change her mind. This deal is a refinance, and so there isn't the sense of urgency like there is with a purchase agreement. The borrower cashes in on the equity on the home while paying off her car and a few nasty bits on her credit report. She's also getting a nice chunk of cash to use to visit her family in Nigeria. She bitched and moaned about the interest rate, but then I found out that we're actually lowering her interest rate by a 1.5% compared to what she just refinanced for 16 months ago. Still, making a $250,100 (why the extra $100? Take a guess in the comments) comittment to a financial institution shouldn't be taken lightly. In any case, I feel good about my first ever real borrower, and if all goes as it should, I'll be earning my first real commision in about 15 working days.

It's taken a month to get a locked loan. I was told a month agot that I should average 7 loan fundings per month. I know I'm good enough at just about anything to do better than average, and so my personal goal is 10 per month. In May, I had zero, but that's okay. We didn't even really open until June 1st, and I spent all of May technically still in training. If I hadn't been at Ring Ring last week, I would have locked this loan last week. If I get 5 loans in June, I'll feel okay, because I'm only going to get better.

I've also been told I should get about a 10% funding rate. That means that only 10% of the files that cross my desk should turn into funded loans. My Nigerian friend was about the 11th.

Optimisticaly,

Joko

Wednesday, May 25, 2005

First tournament ever...and then the 2nd

I am writing this from my hotel room in Pasadena. Countrywide has sent me off to RING RING, our week of intensive classroom training. At the end of each day of training, we're having a poker tournament down in room 906. Last night was my first ever live tournament. We've had cash game poker nights at our place before, where everyone walks away with whats in front of them, but this was my first ever 9-handed tournament format game of Texas Hold em. No limit Texas Hold Em.

On the very first hand, the guy sitting next to me hummed and hawed, and I really got the impression he had no idea what he was doing. I had second pair with a solid kicker and a flush draw after the flop. I bet strong, he called.. well.. I went all in. All in on the very first hand.

I lost.

Yup. Busted on my very first tournament hand ever. I leaned back in my chair and tried to hide in the corner as it seemed like everyone was staring at the smart guy from the training class. He just lost all his chips on the very first hand.

We had already agreed that the first person to bust would be allowed to buy back in. That extra 20 made the payouts $100 for first, $60 for 2nd and $40 for 3rd. I played my next $20 very tightly and people lost around me. I recovered well and ended up in the money in 3rd place. I made both my original and buy in back. Despite what had happened originally, I am very proud of my 3rd place finish last night. One of the guys I'd beat had been in a real World Poker Tour even in Reno. He had won a sattelite tournament and was playing for a chance at TV and WPT final table or title. The guy who won was the guy who I had lost to on the first hand.

When I sat down to tonight's game, I jokingly thought to myself, "Now, don't go all in on the very first hand again". Tonight's Hold Em Newbie and I ended up all in again on the very first hand. A pair of 5's had flopped, and I had a 5 in my hand for the trips. Good kicker. Once again I was all in on the first hand, but tonight, I won. The exact opposite of the night before. Tonight, I won $20 on the first hand. It was a great tourney and I ended up 3-way with the WPT guy and the guy who came in 2nd last night. When I ended up head to head, the other guy had the chip lead. We played head to head for a while, both of us being very conservative. I started playing a little more agressively and it paid off. My heart was pounding like crazy as I realized I was in position to win my second ever tournament. I bluffed at few pots and he didn't call me. I knocked him out with a trips..and that was it... I won!!!

That $100 should cover my beers for the week.

Saturday, May 21, 2005

Full Circle

Standing there on the corner of Larkin and McAllister, I looked at the two buildings accross the street with a vague nostalgia, a certain animosity and a new sense of accomplishment. I had come full circle. Not much had changed to the appearance of UC Hastings College of the Law in the 8 years since it became the site of my life's biggest mistake. It was still the same glass, metal and concrete as in years past. In previous years, however, it was hard to look at, like an old bully who had beat me up on the schoolyard. Now, finally, I felt like I could face that campus without shame.

I had just walked out of a meeting with the son of Nancy Pelosi, San Francisco's congresswoman and the minority leader of the House of Representatives. Sue, Tony and I were returning from our visit to the SF branch of CMD. Young Pelosi happens to be a sales manager with Countrywide. We had been talking about our business partnership which would involve deals totalling tens of millions of dollars. The office itself was on the former site of Stars Restraunt, accross the street from City Hall and the SF Opera House. I was involved with important stuff with important people in important places.

"Its a great feeling," I shared with my boss and coworker as I gestured accross the street, "That campus was where I went through one of the biggest disappointments in my life." We're really building a strong sense of "team" at my new office, so I had no hesitation revealing my emotions to these two. "Now, I stand here with two top notch mortgage professionals, knowing that I'll soon have more success and earnings than I would have had as a lawyer, and I really feel like I've finally overcome that disappointment. Its like I've come full circle." Sue beamed and Tony shook my hand vigorously, sharing in my optimism and sense of accomplishment.

Soon after I dropped out of law school, I received a gift from a family member of a "Big Dogs" t-shirt. It was basketball gear; something I'm always in need of, and a traditional gift from this family member. It showed Big Dogs playing basketball and the caption on the back read, "If you can't play with the Big Dogs, stay off the court!" If the person giving it to me had been there at the time, I would have thrown it back in their face. It seemed like it was meant as a horrible dig at me dropping out of law school. I felt extremely disrespected, but at the same time, I recognized that emotional depth hasn't been one of my family's strong suit, and there was a strong possibility that the person giving me the gift had no idea that message on it had so much personal significance. Its not like us to smile and give with one hand and then kick you in the stomach at the same time. I never knew if the shirt was intended to be the insult I took it as, or if the person simply saw the big dogs playing basketball without understanding how message would efffect me. I wanted to believe they were innocent as communicating through t-shirt slogans means a serious lack of connection. Although I suppose impersonalizing the resentment it created through Blogging isn't much that much better either. In any case, I stood there, 7 years later, on the site of the "court," with a sense of victory. I was on the court, running with the Big Dogs. Finally.

Thursday, May 19, 2005

Almost

About 150 or so of us sat at round tables in a hotel ballroom. All of us had come to take the Jeopardy test. I finished 12th. Unfortunately, only 11 had scored high enough to make it to the next round of testing. The other 139 of us filed out the door, smiling and laughing, knowing that eventhough we hadn't accomplished our goal of being considered for Jeopardy this year, we had fun.

On the elevator of the way down, someone sneezed. I said, "What is gezundheit?"

The test itself was very tough. 50 questions which got progressively harder. They asked us not to reveal the exact content of any of the questions, particularly on the net, as they don't want to have to come up with entirely new questions in every city they visit. I'll honor that request. The seating arrangement at the tables was very open, in that it would have been very easy to have looked over at a neighbor's answer sheet at any time during the test. I didn't look for any answers, but I did happen to notice that a some of the other folks at my table weren't writing anything for some of the questions. Out of 50 questions, there were only 3 or 4 that I had absolutely no idea. I'm thinking I missed about 7 or 8. As we were waiting for the grading to come back, I discovered through our conversation, that most of the folks at my table thought they missed many more than that.

They read the names of those selected to continue. We all waited with anticipation. No one at my table was selected, and as I mentioned, maybe 7 or 8 percent of the entire group continued to the next phase of testing. They didn't actually tell us our score at the end, so when I say I finished 12th, I should say I tied for 12th with 140 other people.

I had fun and will try again in a year or two.

Wednesday, May 18, 2005

Wish Me Luck!

In an hour, I'll be heading out to a attend the Jeopardy auditions in San Francisco! Wish me luck!

In all modesty, I think I have as much generel knowledge (some would call it trivia, but I think that trivializes it) in my head as the average Jeopardy contestant. I just need to get a good draw of categories and be fast on the button.

The first step will be to pass a written test. 50 questions. I wonder what a passing score will be? If one passes, only then does one get to compete in a mock game, in front of the television lights - a screen test. From what I understand, Alex Trebek personally watches and chooses the constestants from the taped auditions. One doesn't even have to win the mock game, but it probably helps.

Friday, May 13, 2005

Another New Office

Yesterday, my new boss and I visited one of our CMD branches. My new position as a loan officer with Countrywide's Full Spectrum Lending Division is that of an Account Executive -CMD Dedicated. That means I specialize in borrowers with "interesting" credit and do so on behalf of our partners in the Consumer Mortgages Division (CMD). When one of my colleagues at CMD gets a lead that they can't qualify into one of their "A" loans, they are supposed to refer that business to the Full Spectrum Lending Division. If they do and we then fund the loan (we have loan programs for just about anybody), they get their full commission on that transaction, just like they had worked it themselves. I get my commission, and Countrywide gets to keep the bisiness within the family.

Its a good set up if everyone participates. The borrowers get their money. The "A" paper folks get paid, and I get my leads handed to me without having to solicit new business. For various reasons, however, many of the CMD loan officers are reluctant to give us their "B" paper folks to the FSLD. We're kind of like the red-headed step children of the loan world. Our rates are higher; much higher than a lot of these borrowers are used to. Another problem is that the CMD folks can still get paid under the table for their B paper loans they farm out to mortgage brokerages. Due to the relationship-based business model of the home loan industry, many of the CMD loan consultants trust their brokerage partners more than they trust me and my colleagues at the Full Spectrum Lending Division.

What we need to do is convince CMD that FSL can be trusted with their borrowers. Its kind of a weird set up. Most of us work in companies that have lots of divisions. My wife works at a big wholesale coffee roaster that also has a small retail coffee shop. Its kind of like her retail department not trusting the quality of the beans that come from next door at the roaster. It seems weird that one division of a company should have to work so hard to get the business of another division within the same company. Corporate has already told the loan officers of CMD that they have to use FSL. Its not so rigorously enforced because the "A" paper loan consultants are the lifeblood of the company, and no one wants to piss them off.

A lot of my time is going to spent in CMD branches, schmoozing the "A" paper folks. They'll ultimately form their opinion of me based on how I handle their clients, but in the meantime, I've got to build their trust. My boss is instrumental in this process as well, and she and I made our inaugural visit to my new primary CMD branch. The Downtown Oakland office of CMD will be the main office to which I am assigned.

The visit went well and they've already given me a big transaction to work on. Our formal introduction won't be until next week, but yesterday was a preliminary sit down between myself, the two branch managers and the #1 loan consultant at the Oakland branch. It went well. We all bonded. My boss did the full dog and pony show as to why FSL deserves the business we're already supposed to be getting, and I got to show my face a little bit so that people will get used to me. My wife even made homemade cookies for the branch.

Saturday, May 07, 2005

A New Game

Putting together loans can be kind of fun. It's a numbers game. Increase the interest rate, and you lower the closing costs. Add points, and you can lower the rate. Lower the monthly payment by offering interest only, but then give up any equity building unless the price of the property goes up. What kind of pre-pay penalty period do you use? All these balances and tradeoffs. The possibilities are endless! I've always enjoyed puzzles, and thats what a lot of this is about.

I am still very much in training. I've got a lot to learn, but one of the nice things about our office is that we're brand new, and there's already business coming in. I've been the loan officer for half a dozen or so deals. No takers. So far, I haven't booked a single loan. Every one has fallen through. Given we are only expected to have about 10% of the files that hit our desks actually become funded loans, I'm not too alarmed by the fact that I haven't made any commissions yet, but it certainly would have been nice to have booked at least one.

Sunday, May 01, 2005

Week One Completed

One week down. A career yet to come.

Except for that one summer as an intern at Zilog, this is the first time I've ever worked in an office. Its kinda fun at first. I got my filing system set up in my desk. I'm learning the computers.
I think I'm going to do well in this office.

I twisted my ankle hard yesterday. It was my first game in a week or more. Actually, I suppose it was my third because I played in three different sets of games at three different basketball courts here in the East Bay.

Friday, April 29, 2005

Jeopardy contestant test and audition!

Can you imagine the excitement I felt when I read the following words:
<<<<<
"PRINT OUT AND BRING THIS LETTER WITH YOU ? ADULT INTERVIEW



Congratulations! We are happy to confirm your appointment for our

Jeopardy! interviews (for our regular shows). To qualify for the show

you must take a written 50- question test. If you pass the test you

will then participate in a mock version of the game and you will be put in

our files to be considered for the upcoming season of Jeopardy! >>>>>>

This is it! Six months ago, I registered online at Jeopardy.com to be considered as a candidate for the show. Two weeks ago, they sent me an e-mail with a request to respond within 48 hours of receiveing the notice. That would qualify me for the San Francisco auditions. I didn't open the e-mail until 4 days after it was sent - well beyinfd the stated limit. I responded anyway. I remembered the date of the auditions as being May 8th.

If you've been following this blog, you'll know I've recently started a new career in the mortgage lending industry. As part of my training, I was to go to Boston for the week starting May 8th and continuing to the 13th. A week on the East Coast doing sales training. Even if the Jeopardy people had allowed for my delinquency in their stated time restictions, I would be out of town, and unable to attend.

We found out yesterday that the training has been moved for those of us on the West Coast. I'm guessing that when they looked at the airfare and everything else, it just seemed more logical to have a West Coast training week seperate from the East Coast one. Its something they should have had already figured out, in my opinion. I told everyone that I had given up an oppurtunity to be on Jeopardy for these meetings, and what horrible irony it was that now, I could have attended, but do to corporate confusion, my life long goal would be thwarted. Make no mistake, I've pictured myself as a Jeopardy contestant from the very first time I saw the show. Ever been with one of those people who know all the answers on Jeopardy and shout them out before the contestants? I'm that person. Still, it made for good office positioning, particularly in retrospect. Allen just took this info and started running with it. He told the branch manager the whole story about how I had forgone my dream of being on Jeopardy to attend the corporate training in 2 weeks. Sue then went on to tell the regional vice president that one of her recruits was being considered for Jeopardy, but missed his chance because of the change of schedule.

Today I got the e-mail I quoted at the top. As it turns out, I had remembered the date wrong from the get go. Its actually for May 18th. My Countrywide Full Spectrum Lending training will not interfere with my opportunity to try out for Jeopardy. I wil be at that hotel on May 18th. I will pass the test. I will do well on my screen test. Alex will pick me, and I will be on Jeopardy some time in the Fall of 2005.

Gil

The training

Thursday, April 28, 2005

A New Industry

***Names have been changed to protect anonymity***

I landed at the office with the nice desks. Seeing those warm burgundy desks comforted me as I stood outside the glass doors. The locked doors. I had arrived 5 minutes early at 8:10 AM. Four minutes later, another guy walked up, tried the door, found it locked then looked at his watch. I walked up and introduced myself. His name is Derek (his fake name), and like me, he was starting a new job that Monday morning. The boss showed up at 8:15 as scheduled.

Its now 4 days later, and things are going well in my new position learning how to succeed as Account Executive with Countrywide Home Loan's Full Spectrum Lending division. I've been challenged mentally, mathematicaly and technologicaly. I think I'm going to like this new career. Remember, I'm not only changing jobs, I have to learn a whole new industry and job description. I'm going to be a loan officer. Having been a big ticket salesman or retail sales manager for 12 years, my comfort level with talking to people on the phone is pretty high. My impression so far is that phone skills are likely the most important part of the job.

More to come...

Sunday, April 24, 2005

Sears & RoeBye Bye!!

I remember the human resources lady looking at my job application. It was 1991, and I had sold through much of my inventory of handicrafts that I had brought back from Indonesia the summer before. "Oh," the lady behind the desk said, "you sold at the flea market, you must know how to sell. We can put you in the shoe department."

That was how I became a commission salesperson. Fourteen years later, twelve of which at Sears, I'm finally done riding the cash register. Good Life. Great Price. Decent Job. Today is the first Sunday I've had off that I haven't had to specially request or call in sick on. No more weekend work. The irony there is that I've got some errands to run, and I'm not sure these places are open today. Never had that problem on a Tuesday.

My last day was a mix of sadness, elation and trepidation. I'll truly miss my coworkers and the laid back atmosphere we (mostly) had with one another. The commissioned sales associates at Sears Oakland aren't the cutthroat, highly competitive, uncooperative teams you find in many other stores. At times though, I did get frustrated when it seemed I was the only one willing to go the "extra mile" to make things right, even if it cost me my own sales. In any case, they'll do fine without me, and I will definitely miss them.

Yesterday was also my last day to get my employee discount. The TV I've been considering was on sale. It's a Samsung 42" HDTV-compatible (4x3) PTV . Yesterday, it was only $999 with free delivery and 1 year 0% financing. I woulda saved another 10% with my discount. Without a doubt, a really great deal. I almost bought it, thinking to myself, a year from now, I'll be making enough that I'll be able to pay it off with ease, even if I can't afford it right now. Then I thought, a year from now, I'll be making enough that I'll be able to afford an even better television. Much better to wait until I can afford the 54" DLP 16x9 Sony Vega I really covet. If my current TV was broke, I woulda bought the Samsung yesterday, but given that this is a luxury not a necessity, its best to wait for what I really want.

Tomorrow begins my new job.