Disappointment and Hope

Near the corner of Jackson and 5th St in Downtown San Jose is a small storefront with a big sign out front reading "Health Insurance." This is the district office for UGO, the insurance agents for the National Association for the Self-Employed. Nestled in Japantown, surrounded by Sushi joints, Asian supermarkets and across the street from the Shisheido shop, the office itself is rather humble. After spending half an hour in their clutches, I've concluded the offer they're making future employment candidates is rather bold. Not in a good way.

On arrival, I was escorted into the "Conference Room." It was the only other room in building besides a common room. Sitting at a table were three other guys. They were dressed, like me, in the slick manner of professional salesmen. This would be a group presentation, but at least I wasn't being brought in here with a bunch of kids I though as I noted that I was about 10 years younger than the other candidates.

The office manager arrived and started discussing the company, what it does and its growth. Standard stuff. He asked if anyone in the room had experience selling insurance. One guy raised his hand and lamented how hard it was to knock on someone's door and tell them that you're there to talk about death. I guess he wasn't selling car insurance. The office manager then began talking about the costs involved in getting started in the insurance business. I had already gleamed from the company literature that this was a position for an independent contractor - you wouldn't actually work for them. You would be an independent insurance agent associated with their company. That's not what I'm really looking for, but I thought I would at least here them out.

The California insurance license costs $200 to take a 40-hour training class, and then another $190 to take the test and receive a license. Okay, I understand that the license would then be mine personally and add value to my resume. In all modesty, I'm a very talented salesman. In fact, I know I would be a significant positive asset to any company I worked for. I strongly believe that, and would expect any company responsible for my paycheck (regardless of the contractor/employee status), to believe that about me as well. If you believe in me, at least reimburse me for training I receive so that I can work for you. Doesn't that sound reasonable? I'm mulling this over, thinking that I'm not too happy with the offer so far, then they hit me with another one. After you get your license, you pay UGA another $175 as an "Establishment Fee." What? I should pay you?!? Isn't that kind of backwards. Again, I think as a prospective employment candidate, I'm pretty hot stuff. I think I should looking for someplace that would pay a signing bonus, not one where I pay them for the chance of selling their product. Utterly disgusted, I stood up, muttered a "thank you," walked past the office manager and out of room. The look I saw in his eye as I walked out was one of resigned frustration. He's the poor sap who had to try to hook these other guys. This was a horrible offer at best, an outright scam at worst.

One thing about professional sales is that there are lots of bad jobs out there. It costs a company very little to hire on sales staff, throw them into the field, and hope that they bring in more revenue. At worst, these recruits might convince some friends and relatives to buy the company's products, then they fall flat on their face and walk away. These jobs will occasionally be so bold as to ask for fees from their employees disguised as "training materials fees," or now as I learn, "Establishment Fees."

Today, I venture out on another interview. This one with Countrywide Home Lending. Touting itself as the leading provider of home mortgages in the USA, the position I'm interviewing for is that of a loan officer. This doesn't sound like it could fall into the category of "fake" sales jobs I described above, but one thing worries me. As part of what I was asked to bring today, I should recommend two individuals I know who I think might also make good loan officers. I was told to keep the diversity image of the company in mind when making that choice. This leads me to believe there are one of two things going on here. First, the whole thing is a multi-level-marketing (MLM) scam. The MLM company is another pot hole in the road of good sales jobs. Have you heard the good news about Amway? Second, they want to know what kind of people I know. Do you associate with people outside your ethnic group? That's the kind of people they're looking for. As it so happens, the two names I chose, Jamila and Damian, are African-American. After 7 years working in the Downtown Oakland S-Mart, I'm about as comfortable with diversity as a man can get.

We'll see what happens.